Privacy Policy

This Privacy Policy describes how Project-R Mobility Private Limited ("Newtra", "we", "us", or "our") collects, uses, and shares information in connection with your use of our website, mobile application, and related services (collectively, the "Services"). Please read this policy carefully. If you do not agree with our practices, please do not use the Services.

Newtra is a trade/brand of Project-R Mobility Private Limited.

We collect various types of information in connection with the Services:

Account Information: When you create an account, we collect your name, email address, phone number, and profile picture. You may also provide additional information such as emergency contact details and vehicle preferences.

Location Data: We collect precise location data through GPS when you use the ride-booking features. This includes your pickup and drop-off locations, as well as real-time location tracking during rides.

Payment Information: We collect information related to your payments, including transaction history, payment method details, and subscription information. However, full payment card details are processed securely by our payment partners and are not stored on our servers.

Communication Data: We may collect and retain your messages, emails, and chat communications with us and other users through our Services.

Device Information: We collect information about your device, including device type, operating system, unique device identifiers, mobile network information, and device settings.

Usage Data: We automatically collect information about your interactions with the Services, including the features you use, the rides you book, the time and duration of your activities, and any errors or issues you encounter.

Cookies & Tracking: We use cookies, web beacons, pixels, and similar tracking technologies to recognize you and enhance your experience (see "Cookies & Tracking" section).

We use the information we collect to:

• Provide, operate, and improve our Services

• Process rides, payments, and subscriptions

• Personalise your experience and recommend features

• Communicate with you about updates, support, and promotional offers

• Verify your identity and prevent fraud

• Ensure safety and security of users and Services

• Comply with legal and regulatory obligations

• Conduct analytics and research to improve Services

• Respond to your inquiries and provide customer support

• Create anonymized, aggregated data for statistical analysis

We do not sell your personal information. We may share your information with:

Service Providers: Third-party vendors who help us operate the Services (payment processors, cloud hosting providers, analytics services, customer support platforms).

Legal Compliance: When required by law, court order, government request, or to protect our legal rights.

Safety & Security: When necessary to prevent fraud, protect user safety, or enforce our Terms & Conditions.

Business Transfers: In case of merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Other Users: Riders can see driver details (name, rating, vehicle info) and drivers can see rider details (name, rating) for ride completion and safety purposes.

With Your Consent: We may share your information for other purposes with your explicit consent.

Payments are processed through PCI-DSS compliant third-party payment gateways (Razorpay / Stripe). We store only transaction IDs and amounts — full card numbers and CVVs are never stored on our servers. Payment information is encrypted and transmitted securely. For issues related to payments, please contact our support team or the payment provider directly.

We implement industry-standard security measures to protect your information, including:

• TLS encryption for all data in transit

• AES-256 encryption for sensitive data at rest

• Secure authentication mechanisms (passwords, biometric authentication)

• Regular security audits and vulnerability assessments

• Access controls and role-based permissions for employees

• Secure data disposal procedures

However, no security system is completely impenetrable. While we strive to protect your information, we cannot guarantee absolute security.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Types of cookies we use:

Essential Cookies: Required for core website functionality, security, and authentication.

Analytics Cookies: Help us understand how you use our Services (Google Analytics).

Performance Cookies: Optimise website speed and functionality.

Marketing Cookies: Track your preferences and deliver personalised ads.

You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use the Services. You can opt-out of analytics by adjusting your preferences or using browser do-not-track settings.

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you

• Correction: Ask us to correct inaccurate or incomplete data

• Deletion: Request deletion of your personal data ("right to be forgotten")

• Portability: Receive your data in a structured, machine-readable format

• Objection: Object to processing based on legitimate interests or for direct marketing

• Withdraw Consent: Where processing is based on consent, withdraw it at any time

To exercise these rights, contact us at hello@newtra.in with the subject line "Data Rights Request".

We treat your personal information with strict confidentiality. Our employees and contractors who access personal data are bound by confidentiality obligations. We conduct regular training on data privacy and security for all staff. Unauthorised disclosure of personal data is treated as a serious disciplinary matter.

By creating an account and using the Newtra app, you consent to the collection and use of your information as described in this Privacy Policy. You may withdraw consent at any time by deleting your account or contacting us. Note that withdrawing consent may affect your ability to use the Services. Consent for location tracking can be revoked in your device's app permissions settings.

If you have any concerns about this Privacy Policy or the handling of your personal data, you may contact our Grievance Officer:

Name: Data Protection Officer, Newtra

Email: hello@newtra.in

Address: Project-R Mobility Private Limited, Hyderabad, Telangana, India

We will respond to your grievance within 30 days.

For any privacy-related questions or requests:

Email: hello@newtra.in

Phone: +91 98765 43210

Address: Project-R Mobility Private Limited, Hyderabad, Telangana, India

Last Updated: January 2025

We reserve the right to modify this Privacy Policy at any time. Significant changes will be communicated via email or in-app notification. Continued use of the Services after changes constitutes acceptance of the revised policy.